Privacy Policy
Last updated: 2026-07-01
Saucotec ("we", "our", "us") operates the Messaging Platform, a service that lets a business connect its own WhatsApp Business number, Instagram professional account, and Facebook Page so it can respond to the customers who message it, with an AI assistant and optional human agents. This policy explains what data we access, why, and how we handle it.
What we access
- Facebook Pages you manage — when you connect Facebook, we read the list of Pages you administer so you can select which Page to connect, and to verify you manage it. We store only the Page you select.
- Messenger, Instagram and WhatsApp messages — for a connected Page, Instagram account, or WhatsApp number, we receive the messages customers send to that business so the assistant (or a human agent) can reply. A conversation is always initiated by the customer.
- Basic sender information — the page-scoped identifier and, where available, the display name of the person messaging the business, shown to the business in its inbox.
- Page and account metadata — the identifiers and access tokens needed to subscribe to message webhooks and send replies on the business's behalf.
How we use it
We use this data solely to deliver the messaging service: receiving inbound messages, generating automated replies, letting human agents respond, and showing the business its own conversations. We do not sell personal data and we do not use message content for advertising.
Facebook, Instagram and WhatsApp data
Our use of information received from Meta APIs (Messenger Platform, Instagram Messaging, and the WhatsApp Business Platform) follows Meta's Platform Terms and Developer Policies. We request only the permissions needed to receive and reply to messages on behalf of the connected business, and to subscribe the connected Page to its message webhooks.
Data retention and deletion
We retain conversation data only as long as needed to provide the service. A business can disconnect a channel at any time, which unsubscribes our app from its Page webhooks and stops any further processing. To request deletion of your data, contact us at the address below and we will delete it.
Contact
For any privacy question or a data deletion request, contact privacy@saucotec.com.